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YONGJUN ZHANG

Customer Service Offier

3 years of experience

Contact

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phone
0435903115

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mobile
0435903115

Work Experience

2013 - 2016

Guangzhou Development Zone Hanwen Training School

Customer Service Officer

GUANGZHOU, China

Develop, implement and track operational plans to achieve Indicators

Improving customer service procedures, policies and standards for your organization or department, improve efficiency, support customer and business requirements

Handling customer complaints and resolving their issues by telephone, email, letter or face-to-face

Involvement in staff recruitment and appraisals´╝îtraining staff to deliver a high standard of customer service

2016 - 2017

National Blind Suppliers

Warehouse Assistant

Melbourne, Victoria, Australia

Picking, packing and dispatching of customer orders

Booking in freight via online portals and over the phone

Receiving, put away, and dispatching of product efficient, accurate

Maintaining orderly operations and cleanliness within the warehouse.

Education

2010 - 2013

Diploma of Acupuncture and Massage

Guangzhou University of Chinese Medicine

Guangzhou, China

2014 - 2017

Bachelor of English (Business)

South China Normal University

Guangzhou, China

Skills


Beginner

Intermediate

Advanced

Semi-Pro

Expert

Hobbies

  • 3

    Reading,Running,Travelling