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Louis Mark Sembrano

I.T Helpdesk

10 years of experience

Has strong fundamental knowledge about the Dell Computer System, Microsoft Windows 7, 8 and 10 operating systems and Comp Tia A+. and completed the Cisco Networking Academy Program.Works as a Freelance Website Designer, Video editor, layout content creator, and Computer Technician with excellent Computer troubleshooting skills. Proficient with Adobe Photoshop, Adobe Illustrator, and Adobe Dreamweaver. Experienced using Autodesk AutoCAD, Autodesk Maya and 3DsMax and with PHP language and SQL language and Wordpess. Possess excellent verbal and written English communication skills.







Work Experience

1999 - 2000

Computronix Computer Center

Computer Shop Technician Assistant

Paranaque, Philippines

Improved computer performance by maintaining computers in good running condition, troubleshoot, and repair any 
Hardware and software issues.

Raised customer service satisfaction by tutoring and assisting customers in computer related issue and served as a cashier attendant and property custodian

2006 - 2009

TELUS International Philippines

Technical Support Specialist

Taguig, Philippines

Maintained and Coached User’s Microsoft Operating System, such as Windows XP and Windows 7 Computers,  in excellent  running condition and  removed spyware, adware, malware and virus on the user’s computer system. 

Resolved and Increased revenue by troubleshooting and repairing FedEx Cafe provided computers and Shipping Hardware such as Scale, Scan Gun and Thermal Printer for Small, Medium and Large Enterprises

Increased efficiency by informing user on how to avoid and repair the issue in the future and improved customer service by walking through, educating, and assisting customers about Microsoft OS and FedEx Cafe system.