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CONTACT

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WORK EXPERIENCE

Feb 2013 - Apr 2013

Trainee as an F&B attendant

Sheraton Hanoi Hotel

Hanoi, Vietnam

- Cleaning dishes, glasses before buffet opening time.

- Setting up tables with clean linens, plates and utensils, and condiments, re-arranging chairs and tables to accommodate groups.

- Removing any spilled food or beverages near dining areas, serving water, beverages, bread and butter to patrons, refilling buffet counters.

Sep 2013 - Present

Spa Concierge

Sofitel Legend Metropole Hanoi

Hanoi , Vietnam

- Greet guests, consulting treatments, confirming appointments and answer initial questions with a warm, professional demeanor, noting special client requests.

- Arranging booking to match customer's specific request to therapist's availabilities.

- Escorting guests to the lockers, treament rooms, lounge area, offering guests tea or water.

- Answering telephone, emails, doing payment at the end of guest's visit.

- Communicating as a bridge from guests to spa therapists, being knowledgable about products, prices and duration.

- Keeping the spa reception well-organized and tidy as making the excellent first impression to guests.

Education

Sep 2008 - Apr 2013

Tourism Management Degree

Hanoi University

Hanoi, Vietnam

The curricula started from Introduction to Management, Human Resource Management, Micro/Macro Economics. In the following years, Tourism Management subjects were introduced as the main part. The Entreuprenourship completed the course to show students a full picture of how a company works.

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Microsoft Office

  • Interpersonal Skills

  • Team working Skills

IELTS 6.0 - Tested by Hanoi University in 2008

Hobbies

1

Listening to US/UK music

3

Travelling