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CONTACT

phone // 214-643-0786

WORK EXPERIENCE

Mar 2017 - Present

Research/Remediation Analyst

Wells Fargo Dealer Services

Irving, TX, United States

  • Review all completed executive level resolutions completed by executive level analysts.  
  • Identify potential regulatory violations such as UDAAP, AML, EFTA (Reg E), FDCPA, FCRA.  
  • Research each issue effectively to identify the root cause analysis 
  • Provide feedback directly to executive level analysts through NICE scorecard evaluations 
  • Identify process improvement gaps and provide resolution to mitigate potential risks 
  • Assist in policy and procedure completion projects and other projects as needed

Aug 2005 - Dec 2015

Associate Analyst

Citigroup

Irving, TX, United States

  • Managed all default business letters for the Retentions (Modifications, Deferments, and Forbearance), Liquidations (Short Sale, Deed In Lieu), and Bankruptcy Departments.  
  • Initiated and completed a thorough review of Annual Certification Letters for each business unit  
  • Collaborated and built rapport with business partners 
  • Fostered the TILA-RESPA disclosure rule project for the Liquidations team prior to the CFPB deadline  
  • Directed the HUD1 and Closing Disclosure letter project for the Liquidations team through completion  
  • Administered a significant vendor template project rapidly and efficiently  
  • Partnered with committee members such as Legal, Risk, and Compliance  
  • Provided manual testing to each letter in the mainframe system prior to deployment and use by staff.  
  • Identified as an approver though the Change Control System. 
  • ​Managed and generated daily excel reports for staff and senior management                
  • Conducted monthly business meetings to provide overall status updates, new initiatives, and discuss any pertinent information which may present any impact to the correspondence for the default function  
  • Recognized by senior management and business partners for remarkable achievements

Education

Jan 2016 - Aug 2017

Paralegal Associates in Applied Science

El Centro College

Dallas, TX, United States

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Ability to effectively communicate

  • Analytical

  • Researcher

  • Collaborative

  • Effective Listener

Awards

May 2016

Presidents Honor Roll

EL Centro Fulltime College Student with a 4.0 GPA

Dallas

Dec 2016

Vice Presidents Honor Roll

El Centro College Fulltime Student with a 3.5 GPA

Dallas, TX, United States