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phone // (351)967195503

WORK EXPERIENCE

Aug 2015 - Feb 2017

personal sales assistant and back office manager

Max Mara Fashion Group

Lisbon, Portugal

- maintained constant contact with Chinese customers via Chinese social media app WeChat. It allowed me to receive feedback on our products, provide clients with necessary information, send event invitations and schedule appointments for our loyal customers from mainland China, Hong Kong, Macao and Taiwan on their next trip to Europe.

- gave individual and group lessons to the team of 8 people on using the POS software system that helped to maximize team productivity.

- carried out the cash register closeout and took the cash to the bank for deposit.

- created monthly sales reports for the headquarter in Barcelona. It allowed to analyse which category of clients spent more or less money in past month and come up with new ideas and techniques to boost the sales.

- managed requests, storage and replacement of office supplies that allowed me to keep the track of the monthly budget of the store.

Feb 2015 - Aug 2015

sales assistant

Max Mara Fashion Group

Lisbon, Portugal

- provided support with the reception and stock transfer between stores and headquarters. It helped me to get to know better the collection in general and specific items that were available in the store right in the moment of sale process.

- provided customised service to Mandarin speaking clients, that helped me to increase by 5 times the number of loyal Chinese clients of the store.

- assisted as a translator for my colleagues during the sales process. I prepared a short presentation for the team about Chinese clients mentality and taught them some basic phrases in Chinese to help communication. All these contributed to the deeper understanding of the needs of a Chinese customer and helped to increase the sales of my colleagues for this category of client.

Apr 2010 - Jan 2014

logistics department manager

EAST WEST SKY GATE LTD

Beijing, China

- prepared and checked the accuracy of export documentation to meet local and foreign governmental requirements. Precise and careful reading of export papers helped to avoid discrepancies or omission that might prevent merchandise from being exported.

- translated the necessary documents required by Chinese and Russian customs authorities.

Education

Feb 2014 - Jun 2014

Portuguese Language Course for Foreigners

Faculdade de Letras da Universidade de Lisboa

Lisbon, Portugal

Sep 2007 - Jul 2009

Chinese Language and Culture Course

University of Technology

Beijing, China

Sep 2002 - Jul 2007

Post graduation in English and Chinese languages

Amur State University

Blagoveshchensk, Russia

Theory and Practice of Translation from English and Chinese languages