Aug 2016 - Present
Scottsdale, AZ, United States
Provide 24/7 network monitoring and remote support coverage for a 10,000+ user base, while also completing daily office tasks. Assist clients with POS and L1/L2 technical issues. Remote support for on-site technicians with network/POS installation to streamline workflow. Assist with the configuration and implementation of Cisco Meraki switches, routers, and firewalls. Assist clients in achieving and maintaining PCI Compliance. Manage several ticketing systems to provide the best possible customer experience for all clients. Authored, edited, and curated articles for the company knowledge base.