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CONTACT

phone // (941) 405-2212

WORK EXPERIENCE

Aug 2016 - Present

Support Engieer

Boomtown!

Scottsdale, AZ, United States

Provide 24/7 network monitoring and remote support coverage for a 10,000+ user base, while also completing daily office tasks. Assist clients with POS and L1/L2 technical issues. Remote support for on-site technicians with network/POS installation to streamline workflow. Assist with the configuration and implementation of Cisco Meraki switches, routers, and firewalls. Assist clients in achieving and maintaining PCI Compliance. Manage several ticketing systems to provide the best possible customer experience for all clients. Authored, edited, and curated articles for the company knowledge base.

Jul 2015 - Sep 2016

Data Systems Chief

United States Marine Corps

Camp Pendleton, CA, United States

Patching computer and server systems for DOD Information Assurance Compliance. Briefing Supervisors and command personnel with daily updates on trouble tickets and network status. Provided guidance to the Communications Officer, Chief and Staff on all Networking and Information Assurance matters. Conducted periodic inspections of all data systems to ensure compliance with DOD information assurance standards. Supervise and instruct all Information security training. Inspect, maintain, and keep record of all Battalion network assets, servers, software, printer and print services. Configure and manage the battalion share point, share drive, and active directory. Experience writing standard operating procedures for helpdesk performance optimization.

Sep 2014 - Jul 2015

Assistant Data Chief

United States Marine Corps

Camp Pendleton, CA, United States

Supervise the installation, configuration, and management of data network systems in both a stand-alone and client-server environment, including Microsoft Exchange, Defense Message Systems, and other authorized data network systems. Plan and schedule the basic and advanced training of all data network specialist. Monitor and manage the flow of trouble tickets. Plan and execute the integration of multiple information systems in a network environment, evaluate, troubleshoot and resolve customer information system problems, and effect required hardware upgrades and repairs. Managed the account creation and syncing of Blackberry devices with their users' computer system to sync email and contact information for ease of use.

Aug 2013 - Sep 2014

Data Network Specialist

United States Marine Corps

Camp Pendleton, CA, United States

Responsible for the installation, configuration, and management of data network systems in both a stand-alone and client-server environment, including Microsoft Exchange, Defense Message Systems, and other authorized data network systems. Install, configure, and maintain network services, both hardware and software. Plan and execute the integration of multiple information systems in a network environment, evaluate, troubleshoot and resolve customer information system problems, and effect required hardware upgrades and repairs. Knowledge of tipping and running Cat5E cable in an organized professional manner.

Feb 2013 - Aug 2013

Data Network Specialist

United States Marine Corps

29 Palms, CA, United States

Responsible for the installation, configuration, and management of data network systems in both a stand-alone and client-server environment, including Microsoft Exchange, Defense Message Systems, and other authorized data network systems. Install, configure, and maintain network services, both hardware and software. Plan and execute the integration of multiple information systems in a network environment, evaluate, troubleshoot and resolve customer information system problems, and effect required hardware upgrades and repairs.

Education

Aug 2004 - May 2008

High School Diploma

Riverview Highschool

Sarasota, FL, United States

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Leadership

  • Cisco Networking

  • Cisco Routers & Switches

  • Technical Support

  • Help Desk

  • Training

  • Network Security

  • Microsoft Office

  • Information Assurance

  • Computer Hardware

  • Active Directory

  • Server Administration

Network+

Comptia Network+ Certified

8VWY24WJ8LFEKKE0

Security+

Comptia Secuirty+ Certified

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