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CONTACT

phone // 718-207-4080

Education

Aug 2011 - Dec 2015

Bachelor of Arts

CUNY Brooklyn College

Brooklyn, NY, United States

Psychology

WORK EXPERIENCE

May 2016 - Present

Personal Banker

JPMorgan Chase Bank

New York, NY, United States

  • Developed and deepened relationships with new and existing clients of the bank
  • Opened checking, savings, cd, IRA, and credit card accounts 
  • Signed on as a teller when needed to help clients on the window
  • Loaded and balanced eATM machines 
  • Provided a full range of banking services to customers, emphasizing personal financial counseling and customer service.
  • Referred opportunities to business partners in order to expand and sustain high satisfaction ratings and retention.
  • Resolved customer complaints and issues in a prompt and efficient manner.
  • Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure safety and security of the customer as well as the bank’s assets. 

Sep 2013 - Jul 2016

Teller

JPMorgan Chase Bank

New York, NY, United States

  • Executed customer transactions, including deposits, withdrawals, money orders, and cash advances.
  • Became sole custodian of the teller cash recyclers as well as the Deposit Friendly ATM machines
  • Ordered, processed, and accepted cash shipments 
  • Ordered foreign currency upon clients request
  • Answered telephone inquiries on banking products including checking, savings, and lines of credit.
  • Processed quarterly Vault and ATM audits with zero error rate.
  • Handled all customer related issues in a gracious manner in accordance with company policies.
  • Referred customers to bankers and loan officers in order to build and maintain client relationships.

 

Nov 2015 - Apr 2016

Front Desk Receptionist

The Green Spa and Wellness Center

Brooklyn, NY, United States

  • Greeted and welcomed clients in person and on phone; answered and directed inquiries to designated department.
  • Maintained appointment book, including checking in/checking out clients, and front desk expenditures.
  • Managed front desk reception area by cleaning and organizing the desk, visitor lobby, and lounge.
  • Maintained spa product inventories as well as placed office supply orders when necessary.

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Mircosoft Word

  • Microsoft PowerPoint

  • Time Management

  • Handling Pressure

  • Multi-Tasking

  • Customer Service

  • Problem Solving

  • Social Media

Awards

Oct 2013

Dean's List

4.0 GPA

Brooklyn, NY, United States

Awarded the Dean's List for maintaining a 4.0 during the Fall 2013 semester at Brooklyn College

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