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Robert Phu

Robert
Phu

Quality Assurance/Customer Service

9 years of experience

I am someone who takes work seriously no matter how menial or complex the task is. I will go above and beyond what is required to get work done. Through my many years of experience working in several different fields within the telecommunications industry, I have built up vast knowledge of processes ranging from representative to management level. I will be more than willing to apply that knowledge to any future company I work for.

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09062046955

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Work Experience

2014 - 2017

amaysim

Quality Assurance

Sydney, New South Wales, Australia

Handled complaints from customers from rep level to TIO complaints. Handled Quality Assurance on all representatives, also coached and trained staff. Was sent to the Philippines to train the new call centre for 6 weeks. Also provided daily trends or issues to the centre manager.

2010 - 2014

amaysim

Customer service Representative

Sydney, New South Wales, Australia

Handled calls, Live Chat, emails and social media as a representative. Was then made a Team Leader for 6 months for the Email and Social media team.

2008 - 2010

Optus

Customer Care/ iPhone Tech Sup.

Sydney, New South Wales, Australia

Handled High Volume of calls for billing. Also provided technical support for iPhone customers.

Education

2000 - 2005

High School Graduate

Sefton High School

Sefton, New South Wales, Australia

Finished High School in Australia

Skills


Beginner

Intermediate

Advanced

Semi-Pro

Expert

Hobbies

  • 2

    Gaming
  • W

    Reading
  • h

    Travelling
  • ?

    Socialising