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I am a very hardworking and motivated individual who gets satisfaction by finishing my work as efficiently as possible without sacrificing quality. I can work under minimal to no supervision if needed, I love learning new things and I can easily react to change. One of my key strengths is my ability to efficiently interact with customers whilst resolving all of their issues.

I have finished my tertiary education and have confidence in my english skills, both written and spoken. I will put in 100% of my efforts to whichever company I work for to make sure that they succeed.

CONTACT

WORK EXPERIENCE

Sep 2016 - Jan 2017

Live Chat and Email Specialist

amaysim Philippines

Taguig, Philippines

Started in Live Chat and was promoted to the Email team.

Exceeded targets by more than 2x required (both in Live Chat and Emails. Also assisted Team Leader with complex emails .

Feb 2016 - Sep 2016

Customer Service and Sales Agent

Telco Services Australia (TSA)

Makati, Philippines

Sold and assisted with ADSL, Mobile and Landline products sold by an Australia Telecommunications company (Telstra). Met and exceeded Targets for sales and assisted the Team Leader in escalated Issues.

Jun 2015 - Feb 2016

Customer Service Representative

Outbounders.com

Manila, Philippines

Provided inbound customer support for 10 different companies/accounts.

All contacts that came through were handled efficiently and their issue(s) were resolved.

Jun 2013 - Feb 2014

Posting Manager - Back office

Arriva Medical Philippines

Taguig, Philippines

Management of Doctor supply order forms from doctors in the US.

Feb 2012 - May 2013

Outbound Sales / Order Processing Agent

Global Innovation

Makati, Philippines

Started as an Outbound Cold Calling Agent, got promoted to Inbound Sales Agent, and promoted again to an Order Processing Agent.

Education

Jan 2006 - Jan 2009

Bachelor of Science in Hotel and Restaurant Management

Asia Pacific College of Advanced Studies

Bataan, Philippines

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • English skills (speaking and writing)

  • Leadership skills

  • Typing skills (up to 55 WPM)

Hobbies

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Music

h

Travelling

:

Beach

c

Cooking