I am a very hardworking and motivated individual who gets satisfaction by finishing my work as efficiently as possible without sacrificing quality. I can work under minimal to no supervision if needed, I love learning new things and I can easily react to change. One of my key strengths is my ability to efficiently interact with customers whilst resolving all of their issues.
I have finished my tertiary education and have confidence in my english skills, both written and spoken. I will put in 100% of my efforts to whichever company I work for to make sure that they succeed.
Live Chat and Email Specialist
Started in Live Chat and was promoted to the Email team.
Exceeded targets by more than 2x required (both in Live Chat and Emails. Also assisted Team Leader with complex emails .
Customer Service and Sales Agent
Telco Services Australia (TSA)
Sold and assisted with ADSL, Mobile and Landline products sold by an Australia Telecommunications company (Telstra). Met and exceeded Targets for sales and assisted the Team Leader in escalated Issues.
Customer Service Representative
Provided inbound customer support for 10 different companies/accounts.
All contacts that came through were handled efficiently and their issue(s) were resolved.
Posting Manager - Back office
Arriva Medical Philippines
Management of Doctor supply order forms from doctors in the US.
Outbound Sales / Order Processing Agent
Started as an Outbound Cold Calling Agent, got promoted to Inbound Sales Agent, and promoted again to an Order Processing Agent.
Bachelor of Science in Hotel and Restaurant Management
Asia Pacific College of Advanced Studies
English skills (speaking and writing)
Typing skills (up to 55 WPM)