Download

Contact Form

Resume Republic

WORK EXPERIENCE

Dec 2009 - Jan 2017

Senior Analyst, Consultant

Standard Chartered GBS

Chennai, India

Ø  Have been an effective business partner with the Business specific Head of Learning to ensure the end to end seamless delivery of all Learning related operational activity and supported the delivery of classroom training, WebEx sessions, E-learning as defined by business.

Ø  To ensure end to end seamless delivery of all learning related operational activity and support the delivery of Classroom training as defined by business.

Ø  Being a subject matter expert, analysing, validating and documenting to provide end to end solution for problems

Ø  Managing Users profiles and providing Remote assistance

Ø  Maintaining and updating process specific documentation

Ø  Handling the tickets within the SLA period

Ø  Analysing the issue, priority of the issue and logging the tickets to the concerned support team according to the priority

Ø  Being a SME, performing quality check and sending a weekly report to business heads

Ø  Active participating in Conf. Calls for Critical issues as well as status calls.

Ø  Providing preliminary steps to the user for applications before escalating to next level.

Ø  Generating Reports weekly, Daily, Monthly for client as well as internal.

Ø  Coordinating Team to ensure 100% Quality & Process Compliance.

Ø  Documenting the new process and maintaining in SharePoint 

Ø  Managing all queries related to the Learning and development

Ø  Gathering business requirements, analyse and provide detailed plan to meet their needs based on which work on the testing environment for rollout

Ø  Providing dashboards and value add metrics through analysis of learning records

Ø  Support the end to end delivery of classroom programmes as per the agreed SLA.

Ø  Liaise with business/country to ensure the smooth delivery of the programmes.

Ø  Processing all learning related pre course/post course activities/webex transactions in accordance with applicable procedures, service standards and operational instructions as per the business function

Ø  Spearheading the automation projects in SABA Cloud related to learning interms of automating the joining invite 

Jan 2017 - Present

User Experience Support Specialist

AstraZeneca India Pvt limited

Chennai, India

UX Team Goals

Responsible for Veeva Vault PromoMats new user onboarding process

o   Assign training/check completion of training

o   Create user account in PromoMats

o   User communications at all stages of the process

o   Manage external user creation in AZLearn system

o   Add users to email distribution list

Add target related to agreed SLA once new user form in Service Now is in place

o   Working with colleagues in project and support teams to understand system changes and their impact

o   Responsible for updating Veeva Vault PromoMats training materials in line with system changes

All appropriate materials updated on a monthly basis/in line with system releases

o   Responsible for creation of release notes for system changes that can be shared with local champions

Ensuring communications are ready and issued in line with dates in the communications framework

o   Creation and maintenance of PromoMats email distribution lists

Proactively add and remove users, and create new lists as and when required

o   Scheduling champions network meetings according to the communications framework

Ensuring meeting is scheduled with agenda at least one week ahead of proposed date

o   Updating communications are shared using appropriate channels, Chatter, email etc.

Education

Jun 2005 - Jun 2008

Bachelor of Computer Science

University of Madras

Chennai, India

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • LMS - SABA, SABA Cloud

  • Advanced Excel and PowerPoint

  • Veeva PromoMats

  • Workday, PeopleSoft, AskHR

  • Service Now

  • Trained on Operating System (Windows XP, Windows 7, VM ware & Vista).

Awards

Oct 2013

Business Champ Award

China Pre and Post course Migration

Chennai, India

Aug 2012

Business Excellence award

Migration project

Chennai, India

Dec 2009

Awarded Extra mile

For Process improvement

Chennai, India

Aug 2013

Value Champ award

Responsive

Chennai, India

Jun 2012

Star award for the month

StrengthsFinder process

Chennai, India