Dec 2009 - Jan 2017
Senior Analyst, Consultant
Standard Chartered GBS
Ø Have been an effective business partner with the Business specific Head of Learning to ensure the end to end seamless delivery of all Learning related operational activity and supported the delivery of classroom training, WebEx sessions, E-learning as defined by business.
Ø To ensure end to end seamless delivery of all learning related operational activity and support the delivery of Classroom training as defined by business.
Ø Being a subject matter expert, analysing, validating and documenting to provide end to end solution for problems
Ø Managing Users profiles and providing Remote assistance
Ø Maintaining and updating process specific documentation
Ø Handling the tickets within the SLA period
Ø Analysing the issue, priority of the issue and logging the tickets to the concerned support team according to the priority
Ø Being a SME, performing quality check and sending a weekly report to business heads
Ø Active participating in Conf. Calls for Critical issues as well as status calls.
Ø Providing preliminary steps to the user for applications before escalating to next level.
Ø Generating Reports weekly, Daily, Monthly for client as well as internal.
Ø Coordinating Team to ensure 100% Quality & Process Compliance.
Ø Documenting the new process and maintaining in SharePoint
Ø Managing all queries related to the Learning and development
Ø Gathering business requirements, analyse and provide detailed plan to meet their needs based on which work on the testing environment for rollout
Ø Providing dashboards and value add metrics through analysis of learning records
Ø Support the end to end delivery of classroom programmes as per the agreed SLA.
Ø Liaise with business/country to ensure the smooth delivery of the programmes.
Ø Processing all learning related pre course/post course activities/webex transactions in accordance with applicable procedures, service standards and operational instructions as per the business function
Ø Spearheading the automation projects in SABA Cloud related to learning interms of automating the joining invite