Advanced to sales manager role of a premier international travel and tourism company from an entry-level start in 2010. Direct a team of 4 sales supervisors and their respective staff (approximately 30 employees). Collaborate with brand marketing to maximize inbound leads, drive revenue by increasing conversion and upsells, and operate a top tier coaching and training system to maximize performance management. Outcomes:
§ Selected as one of the top 30 leaders in the company out of 500+ associates, attended monthly off sites with the Executive team and CEO to drive personal leadership development and accountability.
§ Developed and rolled out associate Commission plan, and quarterly KPIs which drive business focus and productivity.
§ Created new manager development program equipped with planning and assessment tools for continued improvement of coaching/training quality.
§ Crafted organization’s Sales Road Map, key to achieving consistent high results among veteran sales reps and streamlining ramp time of new hires.
§ Led the growth of sales department from 60 to 85 employees. Established a competitive sales force by cultivating a positive work culture, desirable benefits packages and performance-driven sales-incentive programs.
§ Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and developed standards for customer relationship management.
§ Reporting structure: 4 direct reports, 30 indirect reports; Reported to the EVP of the Traveler Relations Center.