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·       Seeking for a good position at a high reputable company that helps me gain more knowledge and Experience in the Business and Technical Field as well, as I have the ability to learn from others, update my skills and I am self-learned.

CONTACT

phone // 002 010 7 666 050

WORK EXPERIENCE

Jan 2017 - Present

Senior Application Consultant

Microtech Software Solutions

Giza, Egypt

Analyzes customer reported problems and reports to appropriate channels problem areas in products.

-Delivers technical training to newly hired support staff and new hires in other      departments who might require product training.

-Assists other departments within organization to prepare product descriptions, manuals, and technical publications.

-Collects and analyzes business and accounting requirements.

-Works with development department in testing and implementing new product features, recommended structures and throughput.

-Recommends new strategies and programs for customer support and satisfaction.

-Loads company's software products onto computers and networks at customer site.

-Implements and support Microtech INFINITY ERP Software, operates ERP system modules and support ERP users.

-Analyzes business process, design and implement business cycles and workflows.

-Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.

-Instructs users on use of software products, and manuals.

-Recommends or performs minor remedial actions at customer side to correct problems related to software operation.

-Coordinates activities with help desk, network services, or other information systems groups.

-Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

-Replaces defective or inadequate software.

-Refers major hardware/software problems to service personnel/development department for correction.

-Responsible for customer's smooth operation on company products. Reports any and all problems which might affect total customer operation performance to customer's management and to his manager.

-Aids customer in implementation issues and final results verification through continuously revising and adjusting customer business processes, data inputs, management reporting requirements, and system usage.

-Acts as a liaison between technical department at Microtech and customers using the new applications, etc.

May 2014 - Dec 2016

IS Application Manager

EPX Logistics

Obour, Egypt

Manage the deployment, monitoring, maintenance, development, upgrade, and support of Pharmacies IS applications, including servers, software, and peripherals.

- Manage the different solution vendors to provide support and implementations.

- Provide the business end users with the needed training and second level support on all information systems

- Work with stakeholders to define business and systems requirements

- Provide weekly status report to the IS Manager.

-  Ensure data quality and system reliability

-  Keep current with the latest technologies. 

Mar 2014 - Apr 2014

Technical Project Manager

Compumedical

Cairo, Egypt

Gathering the Clients Requirements and make the Gap Analysis.

 - Install and maintain HMIS (Hospital Management Information System)  , PHIS   (Pharmacy Information System), LIS (Laboratories Information   System),CIS(Clinic Information System)RIS(Radiology Information System)

 -  Gathering the requirements for resolving the systems issues.

 -  Providing traning to the end users.   

 -  Developing and Customizing business reports needed by the management.

 -  Reporting the team work summary to the Projects manager .

 -  Backing up and restoring MS SQL Server database.

 -  Working on MS SQL server database using SQL.

Sep 2009 - Feb 2014

ERP Application Consultant

GMC

Giza, Egypt

-         Supporting microsoft Dynamics GP 10 in Administration, Inventory, Purchasing , Sales, Financials , Manufacturing modules.

-         Gathering the requirements for resolving the ERP system issues.

-         Providing traning Inventory, Purchasing ,Sales , Financial & Manufacturing modules to the end users.

-         Developing and Customizing business reports needed by the management.

-         Reporting the ERP team work summary to the IT manager .

-         Backing up and restoring MS SQL Server database.

-         Working on MS SQL server database using SQL.

-         Servers Management Including Maintainance, Administration, Backup and Configuration. 

-         Perform Security Monitoring.

-         Maintain and monitoring Internet Connectivity.

-         Active Directory Installation ,Configuration and Group Policy.

-         Data backup of Client workstations .

-         Support all aspects of Software and Hardware for all branches of the company.

-         Use all Virtualization tools such as (Vmware, Virtual Box, Virtual PC).

-         Install and maintain finger prints and IP cameras Software

Education

Sep 2008 - Jul 2009

Diploma

Information Technology institute

Giza, Egypt

Foundation Module

-         Operating Systems Fundamentals.

-         Fundamentals of Database.

-         Computer Networks.

-         Software Engineering.

-         Sun Solaris 10 Fundamentals.

-         C Programming Language.

-         Data Structures Using C.

-         Object-Oriented Programming with C++.

-         Introduction to Web Technologies (HTML).

-         Introduction to Software Quality Assurance

 Focus Module

E-Business HR Application

-         11i Navigate Oracle Applications.

-         11i E-Business Suite Essentials for Implementers.

-         11i Enterprise Work Structures.

-         11i People Management Fundamentals.

-         11i Payroll Management Fundamentals Setting Up Payroll.

-         11i HRMS Implement and Use Fast Formula.

-         Application Implementation Methodology.

-         11i HRMS Administration.

-         11i HRMS Self Service Fundamentals (SSHR).

-         11i/2.6 Implement Oracle Workflow.

-         11i Oracle Time and Labor.

-         11i I recruitment.

-         11i Oracle Learning Management

Oracle Development

-         Fundamentals of Database.

-         Introduction to Oracle SQL & PL/SQL.

-         Oracle Database 10g: Program with PL/SQL.

-         Oracle Build Internet Applications (Forms& Reports).

Soft Skills courses, a part of ITI Program

-          Communication Skills.

-          Presentation Skills.

-          Business Report-Writing.

-          Problem Solving and Decision Making.

-          Marketing Management.

-          Business Ethics.

-          Negotiation Skills

Sep 2001 - Sep 2006

Bachelor

Al Azhar Univeristy

Cairo, Egypt

§ Courses Summary:

·   Database Management systems (3 courses)

·   Software Engineering                 (3 Courses)

·   Data Structures & Programming (2 courses)

·   Networks Management              (4 courses)

·   Systems Analysis & Design(UML)(2 courses)

·   Artificial Intelligence & Simulation (2 courses)

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • ERP Application Support

  • • Maintaining MS SQL Server

Hobbies

W

Reading

3

Travelling

C

Football

A

Cycling