Jan 2017 - Present
Senior Application Consultant
Microtech Software Solutions
Analyzes customer reported problems and reports to appropriate channels problem areas in products.
-Delivers technical training to newly hired support staff and new hires in other departments who might require product training.
-Assists other departments within organization to prepare product descriptions, manuals, and technical publications.
-Collects and analyzes business and accounting requirements.
-Works with development department in testing and implementing new product features, recommended structures and throughput.
-Recommends new strategies and programs for customer support and satisfaction.
-Loads company's software products onto computers and networks at customer site.
-Implements and support Microtech INFINITY ERP Software, operates ERP system modules and support ERP users.
-Analyzes business process, design and implement business cycles and workflows.
-Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
-Instructs users on use of software products, and manuals.
-Recommends or performs minor remedial actions at customer side to correct problems related to software operation.
-Coordinates activities with help desk, network services, or other information systems groups.
-Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
-Replaces defective or inadequate software.
-Refers major hardware/software problems to service personnel/development department for correction.
-Responsible for customer's smooth operation on company products. Reports any and all problems which might affect total customer operation performance to customer's management and to his manager.
-Aids customer in implementation issues and final results verification through continuously revising and adjusting customer business processes, data inputs, management reporting requirements, and system usage.
-Acts as a liaison between technical department at Microtech and customers using the new applications, etc.