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My career history focuses on providing outstanding customer service, primarily with a technology focus. My experience ranges from supporting customers and agents at a well known real estate firm by scheduling appointments and providing agents with all computing needs, providing support and training for clients at an electronic medical records organization, and assisting internal employees with application and hardware support for the second largest waste management corporation in the United States.

CONTACT

phone // 773.263.4742

WORK EXPERIENCE

Aug 2010 - Present

CRC IT Engineer

Republic Services

Phoenix, AZ, United States

Provide phone, deskside and remote application and hardware support to internal employees. Project work includes: CRC site setup and maintenance, company wide printer replacement and maintainence of secondary ticketing tool utilized by company business teams.

Aug 2009 - Jul 2010

IT Support Specialist

Medix Systems Consultants, Inc.

South Holland, IL, United States

Streamlined tech support & training processes including scheduling, documentation, & web-based training sessions.  Collaborated to communicate progress of clients & suggested tactics for improvement of processes & time-management skills.  Provided hardware & software support. 

Jun 2006 - Aug 2009

IT Support Specialist

RE/MAX Team 2000 (RE/MAX Synergy)

Orland Park, IL, United States

Managed all IT Operations for 4 local offices, including email and fax servers.  Maintained all telephone equipment, servers, workstations, and peripherals, including hardware setup, software installations and general hardware/software maintenance.  Trained Real Estate agents in the use of real estate specific software applications.

Education

Sep 2000 - Jun 2003

Bachelor of Science - Computer Information Systems

DeVry University

Tinley Park, IL, United States

Graduated Summa Cum Laude with a GPA 3.92/4.0

Sep 1996 - May 2000

Management Computer Information Systems - college credit

UW-Whitewater

Whitewater, WI, United States

Studied Management Computer Information Systems with a Psychology minor

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Active Directory & Exchange

  • Windows O/S

  • MS-Office & Cloud

  • Android

  • iOS

  • Citrix

  • Cisco switches

  • Cisco telephony

  • ServiceNow

  • Salesforce

  • Symantec Endpoint

  • Symantec Management Agent

  • Symantec VIP Access

  • VPN

Hobbies

O

Hiking

+

Photography

A

Biking