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Mr. Frank Castro is a PMP Certified project manager specializing in Information Technology for higher education and large corporations. Experience includes managing ERP implementations, SDLC, managing budgets in excess of $2 million dollars, virtual teams, PMO impelmentations and start-ups.  Certified Six Sigma Green Belt, ITILv3, and SCRUM Master.
 

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WORK EXPERIENCE

Jan 2017 - Present

SVP, Program Management & Service Delivery

Health Hero, Inc.

Miami, FL, United States

  • Management of modification delivery and go-live for multiple product lines servicing over 50k users.
  • Recruitment and onboarding of technical/business resources to facilitate design and development of company product offerings
  • Management of product roadmap and implementation strategy for 2 web products and 1 mobile
  • Spearheading research and development into new functionalities and integrations with AI
  • Oversight of CTO and associated technical resources including onboarding and training.
  • Resolution of customer escalations in an effort to drive improvement to company NPS
  • Integration/design of salesforce integrations

Jun 2014 - Apr 2017

Sr. Project Manager

CITY OF MIAMI

Miami, FL, United States

  • Coordination and Implementation of enterprise and web applications for land management and auxiliary services 
  • Management of 2 agile development teams utilizing SCRUM development methodology and converting deliverables and timelines to PMI waterfall schedule reporting to clients. 
  • Coordination of all project related communications between departmental stakeholders. 
  • Creation of project management templates such as definition document, project scorecards, scope documents, communication plans, and risk mitigation plans, and final product guides, and reports on status. 
  • Coordination of design sessions for multiple new web-based programs to increase efficiencies within the Organization, resulting in software specification documents, requirement documents and user guides. 
  • Establish and Monitor operational objectives and performance standards of application development team consisting of employees and consultants. 
  • Strategic planning related to implementations, purchases, and integrations to further productivity while minimizing downtime of enterprise systems. 
  • Negotiations with solution providers to ensure maximum value on all strategic hardware/software/service acquisitions. 
  • Providing IT leadership to support staff and leadership on best practices, implementations, and team building. 
  • Development, planning and implementation of strategic initiatives to enhance services provided to residents and business owners in Miami including the Zoning Verification System and Homeless NET system, and the Boiler & Elevator inspections servicing system. 
  • Implementation of project management governance and protocols to ensure quality, communication, and delivery standards are adhered to.

Feb 2014 - Nov 2014

Project Manager (Consultant)

Mi9 Retail

Miami, FL, United States

  • Coordination and Implementation of Business Intelligence, Point of Sale, and Merchant solutions for customers 
  • Management of 4 development teams utilizing Kanban development methodology and converting deliverables and timelines to PMI waterfall schedule reporting to clients. 
  • Ownership of 3rd party client relationship with organizations such as Samsonite, Barney’s, Sheplars, and Orchard Supply. 
  • Providing technical leadership to client teams on best practices and solution implementation. 
  • Remediation of all escalated issues related to delivery of overdue work orders. 
  • Creation of project management templates such as definition document, project scorecards, scope documents, communication plans, and risk mitigation plans. 
  • Management and delivery of projects within allocated budgets while minimizing scope creep. 

Feb 2013 - Dec 2013

Project Manager (Consultant)

Bayview Asset Management

Miami, FL, United States

  • Management of Capital Projects related to the streamlining of business functions to increase efficiency
  • Consolidation of over 120 applications to 5 enterprise applications, ensuring functionality and business continuity is maintained. 
  • Optimization of reporting and letter mailing systems to ensure timely delivery of all loan materials in a timely manner.
  • Reporting of project status to C level business stakeholders on project status and delivery. 
  • Incorporation of PMI best practices to ensure detailed tracking and steady delivery of all projects.
  • Analysis of proprietary loan servicing application for rewrite/implementation into enterprise workflow management system
  • Providing expert IT leadership in the realm of IT security and project management to ensure software and infrastructure projects were completed following best practice
  • Implementation of CFPB standards for Loss Mitigation teams

May 2012 - Dec 2012

Project Manager

Zed, Inc

Miami, FL, United States

  • Management of highly technical projects for clients who are among the top 5 in the telecommunications industry.
  • Management of Agile development team through SCRUM methodology, including story creation, grooming, sprint planning, execution, and sprint retro. 
  • Reporting to executive management on team productivity and efficiency through performance metrics.
  • Creation of SOW’s for telecommunication projects associated to the delivery of mobile ringtones and content to cellular based customers throughout North America. 
  • Training of IT development and leadership staff on SCRUM methodology to increase productivity and meet project delivery requirements.
  • Implementation of formal change control process and communication standards for project teams to enhance communication, knowledge transfer, and delivery of stories in an effective manner.
  • Creation of necessary PMO templates and processes required to effectively manage projects per PMI institute, including Project Definition Documents, Test Plans, Communication Plans, and Risk Management procedures. 
  • Creation of PMO knowledge base within Sharepoint which includes all templates as well as master downtime calendar for communication to our clients. Templates with version tracking and approval process to monitor editing of all approved PMO templates and procedures. 
  • Development of projects involving virtual teams over 3+ locations

Apr 2010 - Apr 2012

Project Manager

Tracfone Wireless

Miami, FL, United States

  • Management of projects for new product and service offerings for Tracfone Wireless which includes Handsets and Service Plans for direct sale and release to our retail partners, as well as Infrastructure upgrades including PCI, OSB and SOA.
  • Coordination of product and project testing to ensure conformity to Tracfone quality standards
  • Collaboration with 3rd party vendors such as IBM, Oracle, and Nuance to develop, test, and deliver high priority capital projects
  • Testing of new products delivered to production to ensure requirement functionality.
  • Interaction with Executive Management to include defining project goals and objectives and communication of status of project requirements on a regular basis. 
  • Delivery & Closing of all projects within time and budget constraints
  • Creation of Project Definition and Requirement Documents for assigned projects 
  • Coordination with End Users, Business Owners, and Quality Assurance team to ensure project is delivered on time and within company quality standards. 
  • Maintaining a team oriented atmosphere between project developers, testers, and business owners.
  • Completion of all projects on time and within budget constraints
  • Ensuring Stakeholders needs and expectations are met and administrative closure procedures are followed according to the standards of the Project Management Institute. 
  • Management of budgets in excess of $10 million and teams of over 20 individuals related to assigned projects

Jan 2007 - Apr 2010

Project Manager

Florida International University

Miami, FL, United States

  • Management of IT capital projects for the Division of Information Technology
  • Coordination and management of testing efforts across dynamic teams to ensure University quality standards are met, as well as compliance with State and Federal regulations (PCI, HIPAA, etc).
  • Management of budgets and resources related to assigned projects
  • Creation of Business Plan for the Division’s auxiliary Enterprise Web Services team (EWS)
  • Creation and management of project documentation, policies and procedures, and service level agreements for the project management office and enterprise web development teams. 
  • Ensuring all projects are completed on time and within budget constraints
  • Streamlining of EWS business process to include creation of SLA’s and maintenance contracts
  • Prioritization of multiple projects to ensure that the organization accomplishes goals identified in annual work plan
  • Ensuring Stakeholders needs and expectations are met and administrative closure procedures are followed according to the standards of the Project Management Institute
  • Management of the day to day operations of the Enterprise Web Services team

Oct 2005 - Dec 2006

Marketing Specialist

Friedman Computer Solutions, Inc.

Rockville, MD, United States

  • Creation of all collateral materials. 
  • Meeting with clients on and off-site to discuss products and services offered by FCS.
  • Creation of online presence.
  • Selling of various Internet, LAN, and web services to prospective schools and non-profit organizations participating in E-Rate Federal Grant throughout continental U.S.
  • IT support via phone as needed by current clients. 
  • Creation and submission of RFP’s to clients
  • Quarterly analysis of adopted strategies to gauge effectiveness and growth within our market

Oct 2004 - Oct 2005

Corporate Relations Representative

Association & Society Insurance

Gaithersburg, MD, United States

  • Traveling to various corporations and Military installations throughout the country, presenting to both company representatives and associates on benefits of enrolling in the supplemental insurance provided by Hartford
  • Processing of health care enrollments for retired military throughout the country.
  • Auditing of corporate payment reports.
  • Dissemination of informational packets and paraphernalia to corporate contacts

Nov 1998 - Oct 2004

Marketing Specialist

Florida International University

Miami, FL, United States

  • Event manager for all external marketing events for University Technology Services
  • Marketing of Cisco Voice over Internet Protocol hardware, which received world wide recognition from Computing World Magazine and iQ Magazine as being one of the largest implementations in a higher education facility at the time.
  • Draft of press release, newsletter articles, newspaper articles, and website content for all of University Technology Services.
  • Marketing of PantherSoft (FIU’s PeopleSoft implementation) project, including a variety of kick-off, training, informational, and go-live events and parties.
  • Conduct presentations to all incoming freshman and transfer students (approximately 7,000 students per calendar year) on all products, services, on-line registration tools, and IT security. 
  • Management of expense and salary budgets for all external communication and publication workgroup accounts; summarization of budget reports and audit reports created on a monthly basis.

Education

Jan 2006 - Jun 2007

Bachelors Degree

American Intercontinental University

Chicago, IL, United States

Bachelors in Business Administration with a major in Marketing

Apr 2012 - Present

PMP

Project Management Institute

Miami, FL, United States

License 1498995

Feb 2015 - Feb 2015

ITILv3

ThoughtRock

Miami, FL, United States

Loyalist ID: 983864

Jun 2012 - Jun 2012

Certified SCRUM Master

International SCRUM Institute

Miami, FL, United States

License #: 31848729751841

Apr 2012 - Apr 2012

Six Sigma Green Belt

PMStudy.com

Miami, FL, United States

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Program Management

  • Project Management

  • Product Management

  • Release Management

  • Quality Assurance

Hobbies

G

Soccer

1

Music

d

Camping

Y

Kayaking

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