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Courtney Poole

Courtney
Poole

Executive Administrative Assistant

2 years of experience

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Work Experience

2017 - Present

Lanier Parking

Customer Care Agent

Atlanta

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

2016 - 2017

North American Properties

Executive Administrative Assistant/AP

Atlanta

Manage the Accounts Payable process (receive, process, verify, and reconcile invoices)

•Manage Accounts Receivable/Collections process
•Manage and streamline the W9 and Form 1099 process
•Periodically perform Rent Roll audits by comparing the Rent Roll to actual leases to ensure all new leases, existing leases, and extensions are set up correctly in MRI and utilize this information along with the Operating Budget to assist in CAM calculations
•Reconcile AP during Month End which includes researching outstanding checks and reviewing the General Ledger Report for any expenses that need re-classing
•Utilize the Aged Receivables Report in order to apply Checks, Wires, and ACH payments received by 150 tenants accurately
•Review and audit the Aging Receivables Report to find all credits, or any misapplied payments to apply them to tenant ledgers correctly 
•Trained the Executive Assistant/Admin on the AP process, review their Check Register every week for any errors in coding, allocation, or inaccurate information before submitting
•Prepare the Monthly Funding Request by comparing the approved budget to the actual operating costs, ensuring all capital is accurately recorded, and ensuring that all prior month expenses on hand are included to submit to LionStone Investments to be funded for current month
•Create journal entries before month end to ensure all Sweep Account bookings were captured and included in the Operating Account Balance
•Reconcile tenant inquiries by researching their executed leases, and amendments to ensure all rent charges, and "additional rent charges" such as CAM, and Real Estate Taxes are correct, and provided tenants with necessary backup
•Review Tenant Service Requests and Utility Meter Readings to bill back tenants
•Assist Sr. Accountant with monthly accruals by researching monthly expenses that have been budgeted for but cannot be accrued without an invoice

2015 - 2016

Front Page News

Server

Atlanta

·         Greet guests in timely and professional manner.

·         Assists patrons with menu questions and selections.

·         Take orders, serve orders and ensures the guests have an overall excellent dining experience.

·         Fulfill quota of signing up guests for the Royalty Rewards program. 

2015 - 2016

City Club of Buckhead

Concierge

Atlanta

·         Develop a strong knowledge of the dining and athletic facilities and services and of the surrounding community.

·         Provide guests with information about attractions, facilities, services, and activities in or outside the property.

·         Make guest reservations for air or other forms of transportation when requested.

·         Obtain necessary itinerary tickets.

·         Make guest reservations for the theatre and other forms of entertainment when requested.

·          Obtain necessary tickets and provides directions to facilities.

·         Organize special functions as directed by management.

·          Arrange secretarial and other administrative services.

·         Coordinate guest requests for special services or equipment with the appropriate department.      

·         Contact roomed guests periodically to ascertain any special needs.

·         Handle guest complaints and solve problem to the degree possible.

2014 - 2015

Stats

Sever

Atlanta

·         Scheduled dining reservations and arranged parties and special services for dinners.  

·         Take orders, serve meals in a timely manner, set and cleared tables and deal with the exchange of bills and money at fast-paced upscale sports-themed restaurant.

·          Set up and service banquets and other events for 4-10 hours and complete post service clean up and breakdown.