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I am a Computer Science Engineer with +2 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. Holding Bachelor of Engineer Degree in Computer Science.

CONTACT

phone // +91 9915408077

WORK EXPERIENCE

Nov 2014 - Nov 2016

Technical Associate / IT Support Engineer

Tech Mahindra Ltd.

Chandigarh, India

Role Responsibilities:

Ø  Daily Network Availability report generation for network sites using NMS

 

Ø  Handling & maintenance of Offline Client Desktop and Client Site Infra.

 

Ø  Maintaining and troubleshooting of Local Area Network.

 

Ø  Installation of OS, Offline Internal Application of Client and Offline Server.

 

Ø  Troubleshooting of Network and Local Printer connectivity issues.

 

Ø  Effective Communication and Co-ordination with backend team for issue occurred in internal application of the client.

 

Ø  Configuration & troubleshooting of MS Outlook.

 

Ø  Requirement Gathering Analysis, Preparation of Test Cases, User Acceptance Testing and Implementation Offline application patches at client locations.

 

Ø  Scheduling the deliveries of Infrastructure Hardware/Network equipments viz. Servers, Routers, Switches, PC, Printer and Scanner.

 

Ø  Installation and post installation maintenance of IT infrastructure and network equipment.

 

Ø  Preparation & maintenance of Project specific documents, Standard Operating Procedure for end user, Delivery reports, Sign-Off reports.

 

Ø  Co- Ordination and follow up with OEMs (HP, HCL, Juniper, Emerson UPS)

Jan 2014 - Jun 2014

Trainee Engineer

Department of IT, Himachal Pradesh

Shimla, India

Role Responsibilities:

Ø  Installation of Desktop Computer, Printer, Scanner, Juniper EX2200 Switch and BSNL Modem at Different Govt. Office of HP.

 

Ø  Configuration and Installation of EX2200 Juniper Switch, Windows OS 7, UBUNTU OS

 

Ø  Troubleshooting of LAN and Installation OF LAN Cable in different Offices around the state.

 

Ø  Installation of software MySQL, MS Office, MS Outlook

 

Ø  Troubleshooting of internal issue of hardware & software’s in System

 

Ø  Daily and Weekly health and Network status report generation.

 

Ø  Configuration and Monitoring of Offline Server, Network Switch and Network Modem.

Education

Aug 2010 - Aug 2014

Bachelor of Egineering

Chitkara University

Baddi, Solan, India