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I am expert in developing customer service for startups. I have some proven experience working with some reputed call centres. I can build a strong customer service team by using my professional training, and motivational skills. I have proficiency in Microsoft office applications, content & report writing.

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WORK EXPERIENCE

Nov 2016 - Present

Quality Analyst Officer

Inspire Bangladesh

Dhaka, Bangladesh

-Team Management
-Call Quality Analysis
-Social Media Management 

Dec 2015 - Sep 2016

Asst. Manager, Operations

Drooty Limited

Dhaka, Bangladesh

- Customer & stakeholder relationship management..
- Agent performance & Quality Control Management.
- Build upon and look for opportunities to develop on existing business.
- Working closely with internal stakeholders, including customer project managers and key account manager, with necessary contractual interactions and negotiations.
-Share knowledge and success factors with other areas and functions. 

Jul 2013 - Jul 2015

Sr. Executive, Complaint Management

Genex Infosys Limited

Dhaka, Bangladesh

- Preparing Daily, Weekly, Monthly customer Complaint & Query Report
- Client Complaint Analysis, resolve & maintain good relationship
- Team management & process optimization
- Associate performance analysis 

Education

Apr 2007 - Jul 2012

Bachelor of Business Administration

BRAC University

Dhaka, Bangladesh

Concentration/Major: Marketing

CGPA: 3.06 out of 4

Apr 2005 - Apr 2007

HSC

Milestone College

Dhaka, Bangladesh

Major: Science

GPA: 4.00 out of 5

Jan 2003 - Mar 2005

SSC

Rani Bilashmoni Govt. High School

Gazipur, Bangladesh

Major: Science

GPA: 3.94 out of 4

Skills

Beginner

Intermediate

Advanced

Semi-Pro

Expert

  • Microsoft Office

  • English Language

  • Computer Proficiency

Hobbies

S

Cooking

3

Travelling

g

Music composing

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