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Alexis Case

Alexis
Case

Customer Service Representative

3 years of experience

Highly motivated and detail oriented student seeking an entry-level position which will utilise my years of customer service experience and give me the opportunity to develop new skills while strengthening those I already possess.

 

My main strengths are my dependability, my problem identification skills and implementation of effective solutions, and the determination to get a job done as proven by my varied work experiences in retail and freelance work.

Contact

%

phone
(252) 309 - 6579

!

mobile
(414) 210 - 8606

$

Work Experience

2015 - 2017

Martinizing Dry Cleaners

Customer Service Representative

Waukesha, WI, United States

Job Responsibilities

  • Receive, inspect, and sort customer clothing and other articles by fabric type, color, and cleaning technique, perform minor alterations
  • Retail sales - find the customer's clothing, take payment, make change, write recipts, provide exemplary customer care, cross sell services and goods
  • Maintain a cleanly sales floor and work  area, arrange merchandise, fixtures, and signs
  • Assist with communications books, daily paperwork, inventory, and customer calls
  • Open and close the store daily 

2017 - Present

Hallmark

Sales Associate

Waukesha, WI, United States

Job Responsibilities

  • Provide exemplary customer service, investigate customer needs, cross sell our other deals and services at checkout
  • Resolve customer complaints and returns
  • Have knowledge of all merchandise in the store and be aware of current sales and specials
  • Basic housekeeping, restocking and maintaining displays, taking inventory, performing stockroom duties
  • Handle both incoming and outgoing merchandise between stores
  • Working the candy counter, following safety and sanitation standards

2010 - Present

Self Employed

Freelance Artist

Job Responsibilities

  • Produce detailed visuals and illustrations while creating designs specific to client requests and desires
  • Managing and completing several projects simultaneously. Consistently meet clients needs and deadlines
  • Utilize Adobe Creative Suite, Photoshop, GiMP, and PaintTool SAI to deliver high quality work
  • Schedule meetings with clients to discuss project progress and review samples

Education

2011 - 2014

High School Diploma

Waukesha North High School

Waukesha, WI, United States

2014 - Present

Bachelor of Arts

University of Wisconsin - Waukesha

Waukesha, WI, United States

Skills


Beginner

Intermediate

Advanced

Semi-Pro

Expert

CSR

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Technical Skills

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Social Media

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Research Skills

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Time Management

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Team Building

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Awards

2010

Schrupp/Schlueter Young Artist Award

Art

Displayed exemplary artistic accomplishments at a young age

2014

AP Scholar Award

Advanced Placement English (2011 - 2014)

Exemplary college-level achievements on Advanced Placement Program Examinations

2014

AP Scholar Award

Advanced Placement World History (2011 - 2014)

Exemplary college-level achievements on Advanced Placement Program Examinations

2017

Top CSR

Exemplary Customer Service (2015 - 2017)

Awarded multiple times while employed at Martinizing Dry Cleaners between 2015 and 2017 for top scores on monthly secret shopper surveys 

Hobbies

  • W

    Reading, Writing, and Editing
  • $

    Digital and Tradition Art
  • Z

    Musical Theater
  • c

    Baking
  • 2

    Blogging and Gaming