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Multifaceted Implementation Consultant with over 20 years of experience at various levels in environments that encouraged constant learning and demanded creative thinking. Both technically and functionally-savvy, specializing in client software implementations.

CONTACT

phone // 913-709-0280

WORK EXPERIENCE

Jan 2017 - Jan 2018

IT Business Analyst - HR & Financial Systems

Velocity Staff

Leawood, KS, United States

*Contract Role*
Facilitated workshops with key stakeholders and business partners to elicit high-level requirements and
capture business needs.
Documented business requirements, functional specifications, use cases, business rules, and process flow
diagrams using industry accepted methodologies and templates.
Identified and documented current and future state business processes.
Independently implemented and performed process for initial acceptance testing for all updates and
enhancements.
Acted as liaison between the technical and business users.

Mar 2015 - Jan 2017

PeopleSoft Analyst

Black & Veatch

Overland Park, KS, United States

Operated as Payroll technical lead in the successful system upgrade effort to 9.2, created GAP analysis, new requirements, and built test cases/scripts to confirm expected system performance.
Worked jointly with end users and developers to establish and document specifications for technical
requests for both major and minor system enhancements.
Designed, implemented, and managed process for testing system updates, tax updates, and enhancements.
Created ad-hoc queries using SQL, TOAD, and PeopleSoft query manager to provide data required for
audits and financial reporting purposes.
Advised management of payroll compliance issues and ways to utilize software in order remain compliant.
Served as trusted technical resource to upper management in matters related to payroll issues and programs.
Researched payroll processing complex and/or high-risk issues to determine the source and best approach
for resolution.
Executed system configuration, testing, and user training for newly implemented modules.

Feb 2014 - Mar 2015

Senior Systems Analyst

City of Overland Park

Overland Park, KS, United States

Operated as the sole technical resource for all City employees for both PeopleSoft and JD Edwards.
Analyzed and resolved critical system errors reported by business users.
Consulted with users and management to clarify business issues, identify problems and suggest
changes/solutions.
Authored, developed and maintained custom SQRs.
Performed system customization's utilizing SQR, PeopleCode, and Application Engine.
Executed updates, etc to the database using SQL and TOAD.

Aug 2012 - Jan 2014

Client Relationship Manager

Paycor

Lenexa, KS, United States

Conducted both on-site visits and phone calls with primary contacts and decision makers from assigned
Key Client base in order to pro-actively build relationships.
Participated in implementation planning and communication with new Key Clients.
Coordinated appropriate resources to drive problem solving and issue resolution for both technical and
functional concerns.
Communicated directly with clients about new technical products and services and how they may be of
benefit to their organization.
Implemented, maintained, and organized a customer database of over 300 clients nationwide.

Dec 2010 - Sep 2012

Implementation Project Manager - Majro Market

Paycor

Lenexa, KS, United States

Coordinated the implementation of Tier I Clients through on-site or remote implementations.
Facilitated meetings with clients to understand payroll policy, review timeline, and set clear expectations of
the overall implementation process.
Executed test cases and scripts prior to "go-live" to ensure accuracy of converted data.
Conducted user training for new users.
Analyzed hardware and software system problems for clients and escalated as necessary.
Investigated, analyzed and recommended solutions for improved conversion processes.
Partnered with Client Service Department Manager to resolve client issues and establish procedures to
eliminate recurring issues.
Provided technical and functional expertise to support the sales team on an as needed basis.

Mar 2009 - Oct 2010

AVP - Client Relations

Pro Pay, LLC

Overland Park, KS, United States

Effectively structured Client Relations Department to maximize strengths, increase efficiency and productivity.                                Ensured client satisfaction through appropriate assignment of Client Relations resources for new services and offerings.                    Operated as system subject matter expert for internal client support staff.                  Communicated with staff as well as clients regarding existing and new products and services including updates, upgrades and new software applications.                                      Resolved escalated system and client service issues in a timely manner.                                Provided technical and functional support to Sales staff.                                                  Assured compliance with all Federal, State, and Local laws and regulations.

Nov 2005 - Mar 2009

HRIS Project Manager

Pro Pay, LLC

Overland Park, KS, United States

As a part of each project I worked closely with the client to customize the products to fit their needs. The products offered included HRIS (Payroll/HR), Time & Attendance, as well as Applicant Tracking.


Engaged in analysis with client to define and understand business needs as well as system requirements.
Managed overall project for each implementation, which included system design, configuration, resource
planning, testing and roll out.
Advised clients on best practice and proposed process improvements.
Facilitated training sessions customized to each client based on their system configuration.
Developed custom programming as needed to meet client requirements.
Designed and created customized complex reports based on client specifications using report writing tools.

Jan 2001 - Nov 2005

Lead Data Conversion Specialist

Pro Pay, LLC

Overland Park, KS, United States